Reason Floors : FAQs

About us
About Us
Testimonials
Contact Us

Categories
Bamboo
Carpet
Cork
Hardwood
Laminate
Vinyl
Carpet Tile
Ceramic Tile
Area rugs

Quick Search
Advanced Search

Frequently Asked Questions

1. Damage/Defected:

In the event a product is received damaged externally, it is vital for the Bill of Lading offered by the delivering carrier to be signed with the appropriate notation of damages. If the product(s) is damaged beyond use it may be necessary to refuse shipment. If there is a question concerning damages, contact Reason Floors and our customer service team will address the issue and resolve all concerns. In the event of a refused shipment due to damages caused by the carrier; a new order will be placed and the damaged items will ship immediately.

Defective carpet is not acceptable, and we at Reason Floors are here to make sure the flooring you dreamt about is as close to perfection as possible. All products sold by Reason Floors are first quality (unless otherwise noted per the invoice,) and therefore are warranted by the manufacturer of the product.

2. Delivery Time:

Delivery time is normally 7 to 10 days. This does not include special order items and back ordered products. Upon the ordering of a product, if the item is on back order, you will be notified of the delay, and arrangements will be made to accommodate your request. Special order items each have unique production times, but back order items are typically available to ship in 14 days. There are some instances when a product may take additional time, but you can be sure Reason Floors is using all of it’s resources to get the product to our valued client in a timely manor.

3. Tracking Shipments:

Tracking the progress of your shipment is simple. Once the product is shipped out, each shipment is assigned a tracking number. Each shipment can be traced by calling or visiting the carrier’s website. As always, if there is a question please feel free to call or e-mail Reason Floors and we will assist you in your request.

Request a Quote

Featured Products

Bruce Laminate Wenge ON SALE!

Armstrong Laminate Brazilian Jatoba ON SALE!

Armstrong Laminate Melbourne Acacia ON SALE!

Bruce Laminate Ironwood Natural ON SALE!

Reason Floors is a family owned floor store in your neighborhood that gives you personal attention, competitive pricing and personal service you expect from a neighbor.